Return & Refund Policy

Last Updated: September 2026

At ZRIXA, we are committed to providing premium-quality products and a reliable shopping experience. If you experience an issue with your order or wish to exchange or return an eligible product, you may submit a request within 3 days of receiving your order, subject to the conditions outlined below.

1. Conditions for Exchange & Return

To be eligible for an exchange or return:

• The request must be made within 3 days of receiving the product.
• The product must be unused, unworn, unwashed, and unaltered.
• Products may be tried on for fitting purposes, provided they remain in their original condition.
• All original tags, labels, and barcodes must remain attached and undamaged.
• The product should be returned with its original packaging and, where available, the invoice or proof of purchase.
• The product must be free from stains, perfume, body odour, damage, or any other signs of use.
• ZRIXA reserves the right to inspect the returned product before approving an exchange or refund.

2. Size or Product Exchange

If you need a different size or wish to exchange an eligible product, please contact ZRIXA Customer Support within 3 days of receiving your order.

Exchange is subject to product, colour, and size availability.

If you select another product of a higher value, you will need to pay the price difference.

If you select a product of a lower value, the price difference may not be refundable.

Applicable delivery charges may apply to exchanges.

3. Missing Invoice, Tag or Barcode

If you lose your invoice or purchase receipt, we may still be able to verify your purchase using the phone number used to place the order or other available order information.

However, products with removed, altered, or irreparably damaged tags or barcodes may not qualify for return or exchange.

4. Damaged, Defective or Incorrect Products

Please inspect your product after receiving your order.

If you receive a product that is:

• Defective
• Damaged
• Incorrect
• Different from what you ordered

please contact ZRIXA Customer Support as soon as possible.

We may request photographs, videos, order details, or other reasonable information to verify the issue.

If the issue is confirmed to have occurred from ZRIXA’s side, we will arrange an appropriate exchange, return, or refund.

In such cases, the customer will not be required to bear the applicable return delivery cost for correcting the issue.

5. Change of Mind

If there is no defect, damage, or mistake from ZRIXA’s side and you wish to exchange or return an eligible product because of:

• Change of mind
• Size preference
• Colour preference
• Personal preference
• Other customer-related reasons

you may request an exchange or return within the applicable return period.

Applicable delivery charges will be borne by the customer.

Our Customer Support team will inform you of any applicable delivery charge before processing the request.

6. Non-Returnable or Non-Exchangeable Items

A product may not qualify for return or exchange if:

• The return/exchange period has expired.
• The product has been worn, washed, altered, or damaged after delivery.
• The product shows signs of use.
• Tags, labels, or barcodes have been removed or irreparably damaged.
• The product is not returned in an acceptable condition.
• The product is sent back without first contacting ZRIXA.
• The product was sold under a special condition clearly stating that it was non-returnable or non-exchangeable.

Promotional, clearance, or specially discounted products may have different return or exchange conditions where this is clearly communicated at the time of purchase.

7. How to Request an Exchange or Return

Before sending a product back, please contact ZRIXA Customer Support.

Please provide:

• Your name
• Order number or purchase phone number
• Product details
• Reason for the return or exchange
• Photos or videos where applicable

Once your request has been reviewed, our team will provide instructions on how and where to return the product.

Products returned without first contacting ZRIXA and receiving return instructions may not be accepted.

8. Delivery Charges for Returns & Exchanges

Delivery charges may apply to returns and exchanges.

If an exchange or return is requested due to a change of mind, size preference, colour preference, or another reason not caused by ZRIXA, the customer will generally be responsible for the applicable delivery charges.

If a return or exchange is required because ZRIXA sent an incorrect, defective, or damaged product, ZRIXA will bear the applicable delivery cost after verification of the issue.

The applicable delivery charge, where required, will be communicated to the customer before the exchange or return is processed.

9. Refunds

If you are eligible for a refund, the returned product must first be received and inspected by ZRIXA.

Once the return has been approved, we will process the eligible refund within 15 days.

Depending on the circumstances, refunds may be made through:

• bKash
• Other supported mobile banking services
• Bank Transfer / NPSB
• Another payment method agreed upon with the customer

The time required for the refunded amount to appear in your account may vary depending on the relevant bank or financial service provider.

Applicable delivery charges may be deducted from the refund where appropriate, particularly when the return is not due to an error or product issue from ZRIXA.

10. Advance Delivery Charges

For certain orders, ZRIXA may require the applicable delivery charge to be paid in advance before confirming or dispatching the order.

The requirement for advance delivery charges may depend on the order, delivery location, or other relevant circumstances.

If an order is returned or cancelled for reasons not caused by ZRIXA, an already incurred delivery charge may not be refundable.

Where an issue is confirmed to have been caused by ZRIXA, we will handle the applicable delivery cost accordingly.

11. Cash on Delivery Orders

Cash on Delivery (COD) is available for most eligible ZRIXA orders.

The availability of Cash on Delivery may depend on the order, delivery location, and other applicable conditions.

For certain COD orders, customers may still be required to pay the applicable delivery charge in advance.

Cash on Delivery orders remain subject to the same exchange, return, and refund conditions described in this policy.

12. Return Shipping

Customers should package returned products securely to prevent damage during transportation.

Please keep the courier receipt, tracking information, or other proof of shipment until your return or exchange has been completed.

ZRIXA may not be responsible for a returned package that is lost or damaged while being sent by a customer through an independently selected courier service.

13. Contact Us

For any questions regarding an exchange, return, refund, or order, please contact:

ZRIXA

Phone: +880 1608-383769
Email: zrixasupport@gmail.com

Address:
5th Floor, Green Tower
Gabtoli, Madhabpur
Habiganj, Sylhet 3330
Bangladesh

ZRIXA — Premium Quality. Professional Style. Customer Confidence.