Privacy Policy

Last Updated: September 2026

At ZRIXA, we value your trust and respect your privacy. We are committed to protecting the personal information you provide when you visit our website, place an order, create an account, contact our customer support team, or otherwise interact with us.

This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and how we work to protect it.

1. Information We Collect

When you visit our website, communicate with us, or place an order, we may collect information such as:

• Your full name
• Phone number
• Email address
• Billing and delivery address
• Order and purchase information
• Account information, if you create an account
• Payment or transaction reference information where applicable
• Messages and information you provide when contacting us
• Basic technical information such as your device type, browser, IP address, and website activity

We collect information that is reasonably necessary to operate our online store, process orders, provide customer support, and improve our services.

2. How We Use Your Information

We may use your information to:

• Process, verify, and confirm your orders
• Arrange product delivery
• Communicate with you regarding your order
• Confirm payments or advance payments
• Provide customer service and support
• Manage your ZRIXA account
• Improve our products, website, and customer experience
• Detect or prevent fraudulent or unauthorized activity
• Maintain appropriate order and transaction records
• Send product updates, offers, or promotional communications where appropriate and permitted

3. Orders and Payments

ZRIXA currently offers several payment options to make shopping convenient for our customers.

Depending on the order, delivery location, and applicable conditions, payment options may include:

• Cash on Delivery (COD) — Available for most eligible orders.
• bKash and Mobile Banking — Customers may make payments or advance payments through the official mobile financial service details provided by ZRIXA.
• Bank Transfer / NPSB — Customers may make payments through supported bank transfer or NPSB channels.

For certain orders, delivery charges may be required in advance before an order is confirmed or dispatched.

In some circumstances, ZRIXA may also request partial or full advance payment depending on the order, delivery location, product, or other relevant conditions.

Customers should make payments only to the official payment details provided by ZRIXA and are encouraged to verify the payment information before completing a transaction.

ZRIXA may retain appropriate payment confirmation or transaction reference information where reasonably necessary for order verification, accounting, customer support, fraud prevention, and business records.

4. How We Share Your Information

ZRIXA does not sell or rent your personal information.

However, we may share necessary information with trusted third parties when required to operate our business and fulfil your order. These may include:

• Courier and delivery partners
• Banking and mobile financial service providers, where applicable
• Website and hosting service providers
• Technology and security service providers
• Other service providers necessary to process and fulfil an order

For example, your name, phone number, delivery address, and relevant order information may need to be provided to a courier partner so your order can be delivered.

We may also disclose information when required by applicable law or a lawful request from an appropriate authority.

5. Cookies and Website Technologies

Our website may use cookies and similar technologies to operate essential website features, remember customer preferences, understand website usage, and improve the overall shopping experience.

Cookies may also help us understand how visitors interact with our website and allow certain e-commerce features to function correctly.

Third-party services integrated with our website may use their own cookies or similar technologies according to their respective privacy policies.

6. Data Security

We take reasonable administrative and technical measures to protect customer information against unauthorized access, misuse, alteration, loss, or disclosure.

We aim to handle personal and order information responsibly and limit access where appropriate.

However, no website, internet transmission, or electronic storage system can guarantee absolute security.

7. Data Retention

We may retain personal information for as long as reasonably necessary to:

• Process and maintain order records
• Provide customer support
• Verify payments and transactions
• Maintain accounting and business records
• Prevent fraud and resolve disputes
• Meet applicable legal or regulatory requirements

Information that is no longer reasonably required may be deleted or anonymized where appropriate.

8. Your Choices and Requests

You may contact ZRIXA if you would like to:

• Ask about personal information you have provided to us
• Request correction of inaccurate information
• Update your contact or account information
• Change your communication preferences
• Raise a privacy-related question or concern

Certain information may need to be retained where reasonably necessary for transaction records, accounting, fraud prevention, security, dispute resolution, or applicable legal requirements.

9. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites and services, including social media platforms, courier services, banking or mobile financial services, and other external platforms.

When you interact directly with a third-party service, its own privacy policy and terms may apply.

ZRIXA is not responsible for the privacy practices, security, or content of independent third-party websites or services.

10. Children’s Privacy

ZRIXA’s online store is intended for general customers and is not specifically designed to collect personal information from children.

If we become aware that personal information has been provided by a child in circumstances where appropriate consent is required, we will take reasonable steps to address the matter.

11. Changes to This Privacy Policy

ZRIXA may update this Privacy Policy from time to time to reflect changes in our website, services, business practices, payment methods, or applicable requirements.

When changes are made, the updated Privacy Policy will be published on this page and the “Last Updated” date may be revised accordingly.

We encourage customers to review this page periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how ZRIXA handles your information, please contact us:

ZRIXA

Phone: +880 1608-383769
Email: zrixasupport@gmail.com

Address:
5th Floor, Green Tower
Gabtoli, Madhabpur
Habiganj, Sylhet 3330
Bangladesh

ZRIXA — Your trust matters to us.